Refund Policy - Shopynestly

Return Window: You may request a return or refund within 30 calendar days of the delivery date.
Return Conditions: Items must be unused, unworn, and in their original condition — including all packaging, tags, hygiene seals, accessories, and any freebies.
How to Initiate: Simply log in to your Shopynestly account, go to My Orders, choose the order and item(s) you want to return, and follow the on-screen instructions to request a return. Alternatively, email us at returns@shopynestly.online with your order number and item details.
Refund Processing: Once we receive and inspect the returned item, we will process your refund within 5–7 business days.

Only items purchased directly from shopynestly.online are eligible. Gifted items or marketplace goods may follow different rules.
Goods must be in original condition, with all packaging, tags, and protective seals intact.
Non-returnable items include:
- Beauty or personal care products (e.g., skincare, makeup) — unless unopened, unused, and sealed.
- Gift cards or digital downloads (unless faulty).
- Items marked “Final Sale”, “Clearance”, or “No Returns” on product pages.
- Customized or personalized products (unless defective or incorrect).

Return Authorization: Returns require prior approval. After your return request is approved, we’ll send you a prepaid shipping label via email (for India-based orders) or instructions for arranging return shipping internationally.
Using the Label: Print and affix the label to your package, then drop it off at the designated courier point.
Customer-Paid Returns: If returning from outside India or outside the prepaid label zone, you may be asked to cover return shipping. We’ll offer reimbursement or a credit for standard postage costs—just keep your receipt!
Risk of Loss: Use a tracked or insured shipping method to ensure your return arrives safely. Shopynestly isn’t responsible for lost return parcels without proof of dispatch.

Full Refund: Issued to your original payment method once the return is accepted.
Store Credit: For returns without a receipt or after 30 days (if accepted), we may issue a shop credit.
Exchanges: We don’t offer direct exchanges. To exchange, return the original item for a refund and place a new order.

After we receive and inspect your return, refunds typically take 5–7 business days to process.
The time taken to reflect the refund in your account depends on your payment provider: credit/debit cards may take up to 10 business days, while digital wallets or UPI may process faster.
You’ll receive a confirmation email once the refund is initiated.

We apologize if items arrived damaged or incorrect. Here’s how we’ll make it right:

Contact us within 7 days of delivery at support@shopynestly.online with:
- Your order number.
- Photos clearly showing the defect or mismatch.
We’ll review and, if approved, send a prepaid return label.
Upon receiving and confirming the issue, you can choose:
- A full refund,
- Store credit, or
- A replacement (subject to availability).

Before Dispatch: Orders can be canceled within 2 hours of placement via your account dashboard.
After Dispatch: If already shipped, the regular return process (outlined above) applies.

Sale Items: Items on sale or clearance may be subject to a shorter return window (e.g., 14 days), as indicated on product pages.
Partial Returns: If you return fewer items than ordered, refunds will be processed proportionally.
Gift Returns: Returns of gifts require proof of purchase. Eligible returns will result in store credit issued to the purchaser unless otherwise arranged.

This policy complements, not replaces, any statutory rights you may have under Indian consumer protection laws.
For customers in regions like the U.S., Canada, or EU, certain legal rights regarding refunds and returns may apply in addition to our policy.
If you’re in New York and Shopynestly fails to post a clear refund policy, the state mandate requires refunds on unused goods within 30 days portal.311.nyc.gov.

Double-check your order to avoid return delays.
Use original packaging with all tags intact.
Drop off the return parcel with tracking—retain your receipt until the refund is confirmed.
Watch your email for updates after your request is submitted (check junk/spam folders if needed).